Refund Policy

We aim for transparent service terms. The rules below explain when refunds may be available.

1. When refunds are available

• If platform access was not provided due to our error.
• If the service period has not started and you request a cancellation.
• Other cases are handled at our discretion.

2. How to request a refund

Email admin@stonecastleproductions.technology with your account details and reason for the request.

3. Processing times

Refund requests are reviewed within 10 business days. Approved refunds are issued to the original payment method.